99gifts FAQ - Frequently Asked Questions & Answers

Yes, 99gifts has a dedicated mobile app available for both Android and iOS. If 99gifts isn't listed directly on the Google Play Store or Apple App Store, you can download the APK file from the 99gifts website and install it manually. Follow the steps below:

Absolutely. The 99gifts website is fully mobile-responsive, so you can access all features from a mobile browser without installing a separate app. For the best experience, use Chrome or Firefox on Android, and Safari on iPhone.

What you can do via mobile browser: create an account & log in, play all game types (slots, Live Casino, Sports Betting), deposit & withdraw, check promotions, and contact customer support.

For quicker access, you can add the 99gifts website as a shortcut on your mobile home screen. In Chrome, use the three-dot menu and select "Add to Home Screen"; in Safari, tap the share icon and choose "Add to Home Screen". This gives you an app-like experience without using up your phone's storage.

Signing up on 99gifts takes just a few minutes and is completely free. Here's what you'll need to provide:

• Full Name: Enter your name exactly as it appears on your national ID or passport.
• Email Address: Use an active email address — a verification link will be sent to it.
• Mobile Number: An active Bangladeshi number (in 01XXXXXXXXX format).
• Password: A strong password of at least 8 characters.
• Currency: Select BDT (Bangladeshi Taka).
• Date of Birth: To verify that you are 18 or older.

After submitting the form, a verification link will be sent to your email. Click the link to confirm your email address, then log in and make your first deposit to Welcome Bonus receive.

According to 99gifts policy, each individual may only One Account Only can be opened. This is a strict rule required to prevent bonus abuse and ensure fair gaming.

To answer your question — if two family members living at the same address or sharing the same device are each distinct individuals, they can open separate 99gifts accounts. The following conditions apply:

• A separate email address for each account.
• A separate mobile number for each account.
• Each payment method must be registered under the respective account holder's name.
• Separate ID documents are required during KYC verification.

If the same person opens two accounts, 99gifts will close both and forfeit all bonuses. If you're unsure, contact 99gifts support beforehand.

99gifts supports responsible gaming and offers several options to temporarily or permanently deactivate your account.

Cooling-Off Period: Your account can be paused for 7, 30, or 90 days. You won't be able to log in during this period. Once the duration ends, your account will be reactivated automatically.

Self-Exclusion: Your account can be closed for 6 months, 1 year, or permanently. Once activated, it cannot be reopened before the selected period ends.

Permanent Closure: To permanently delete your account, email [email protected]. Make sure to withdraw any available balance before the account is closed.

To view live scores and real-time match updates on 99gifts, go to the Sports section and click the "Live" or "In-Play" tab. You'll find scores, match time, and stats for all ongoing games.

Live Streaming: Live video streams of selected cricket, football, and tennis matches are available directly on the 99gifts platform. A minimum account balance or an active bet is required to watch the stream.

In-Play Betting: Live odds shift constantly as a match unfolds. On 99gifts, odds update in real time during live events, so you can place bets instantly on any ongoing match. It's the best way to get in on the action when it matters most.

• Cricket: Live scorecards for IPL, BPL, Test, T20, and ODI matches.
• Football: Live updates for Premier League, La Liga, and Champions League.
• Real-time updates for tennis, basketball, and more.

99gifts regularly hosts slots tournaments, Sports Betting leaderboards, and special competitions. General participation rules:

Eligibility Requirements:

• You must have an active and verified 99gifts account.
• A minimum bet per round on the designated tournament game of ৳100 to ৳500 bets are required (varies by tournament).
• Bets must be placed within the specified time frame.

Points System: Points are earned based on bet amounts and winnings. The highest scorers on the leaderboard win prizes, which typically include cash bonuses, free spins, or special gifts.

Results & Payouts: After the tournament ends, 24–48 hours Winners receive their prizes directly to their accounts within the timeframe. You can check your live ranking on the leaderboard at any time.