This policy details how we collect, use, and protect your personal information. At 99gifts, your privacy is our highest priority.
At 99gifts, the privacy and security of your personal data are our top priority. This Privacy Policy explains how we collect, use, store, and protect your information. By using the 99gifts platform, you agree to the practices described in this policy.
99gifts is a licensed online gaming operator that complies with international data protection regulations and best practices. We understand that transparency and accountability are essential to earning your trust.
This policy applies to the 99gifts website, mobile application, and all other service platforms. You have the right to clearly understand how your personal information is managed.
99gifts will never ask for your password, PIN, or other sensitive information via email or phone. If anyone requests such details in the name of 99gifts, treat it as suspicious and contact our support team immediately.
99gifts collects various types of information from different sources in order to provide you with the best possible experience.
During registration, your full name, date of birth, address, email, and phone number are collected. Copies of government-issued documents such as a national ID, passport, or equivalent may be required for KYC verification. This information is used to verify your identity on 99gifts and maintain platform security.
Payment method details for deposits and withdrawals — such as bKash, Nagad, Rocket numbers, or bank account information — along with transaction history, amounts, and dates. Full credit card numbers are never stored on 99gifts; only the last four digits are retained for your convenience.
This includes which games you play on 99gifts, how long you play, bet amounts, and your win/loss records. We use this data to deliver a personalized experience, monitor responsible gaming, and improve the platform.
IP address, device type (mobile, desktop, tablet), operating system, browser type and version. This information helps 99gifts with security, fraud detection, and troubleshooting technical issues.
Your interactions with customer support — via live chat, email, or phone. We retain this information to improve service quality and assist with future issues.
99gifts uses collected data only for legitimate and transparent purposes.
| Purpose | Description | Legal Basis |
|---|---|---|
| Account Management | Creating and maintaining your 99gifts account and providing you with login access. | Contract Fulfillment |
| Transaction Processing | Processing deposits, withdrawals, and other financial transactions securely. | Contract Fulfillment |
| Identity Verification | Verifying your identity in compliance with KYC and AML regulations, and preventing fraud. | Legal Obligations |
| Service Improvement | Enhancing performance, game experience, and user satisfaction on the 99gifts platform. | Legitimate Interest |
| Customer Support | Resolving your questions and issues, and providing technical support. | Contract Fulfillment |
| Promotional Communications | Keeping you informed about bonuses, offers, and new features (subject to your consent). | Consent |
| Responsible Gaming | Identifying problematic gaming behavior and providing appropriate support. | Legitimate Interest |
99gifts personalizes game recommendations, bonus offers, and content based on your preferences and play history. This is done to enhance your experience, and you can opt out of personalization at any time.
99gifts does not sell your personal information. However, in certain circumstances, limited data may need to be shared.
Necessary information is shared with bKash, Nagad, and other payment providers to process transactions. These partners are equally bound to maintain data protection standards.
Limited data is shared with third-party game studios to operate slots, Live Casino, and other games. This does not include your name or identity — only a gaming session ID.
Data is shared with fraud detection and prevention service providers. This helps ensure the security of the 99gifts platform and all its members.
Information may be disclosed to meet legal obligations, respond to law enforcement requests, or comply with court orders. 99gifts only responds to requests that are necessary and legally valid.
Anonymous data is shared with analytics tools for website traffic analysis, user behavior insights, and performance monitoring. No personally identifiable information is included.
Your email address or phone number may be shared with marketing platforms to send promotional emails or SMS (only if you have given consent). You can unsubscribe at any time.
All third parties working with 99gifts are bound by strict confidentiality agreements. They may only use data for its specified purpose and are required to maintain the same level of data protection.
99gifts uses industry-leading technology and practices to keep your personal data secure.
256-bit SSL Encryption: All data transmitted between 99gifts and your device is protected with industry-leading encryption, meaning no one can intercept and read your information in transit.
Secure Servers: Your data is stored in high-security data centers with 24/7 physical and digital protection. Server access is strictly limited to authorized personnel only.
Firewall & Monitoring: Advanced firewalls and an intrusion detection system protect the 99gifts platform from cyber attacks. Suspicious activity is identified in real time.
Password Protection: Your password is never stored in plain text. It is encrypted using a strong hashing algorithm, meaning even 99gifts staff cannot view it.
Access to personal information at 99gifts is restricted to employees who require it for their role. All access is logged and audited regularly. Strict confidentiality agreements and training ensure that staff understand the importance of data protection.
To prevent data loss, 99gifts regularly creates encrypted backups. Backups are stored in a separate secure location and are only accessed in emergency situations.
99gifts uses cookies to enhance your experience on the website and app.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential Cookies | Required for 99gifts to function properly and enable security features. Manages login status and session handling. | Session / 1 Year |
| Performance Cookies | Collects anonymous data to understand how the website is used, including page load times, click patterns, and similar metrics. | 2 Years |
| Functional Cookies | Remembers your preferences — language settings, currency, theme, and more — to personalize your experience on 99gifts. | 1 Year |
| Advertising Cookies | Shows you relevant ads based on your interests. May be used by 99gifts and third-party advertisers. | 13 months |
You can block or delete cookies through your browser settings. Keep in mind that disabling essential cookies may affect how 99gifts functions. Performance and advertising cookies can be opted out of from the platform's settings page.
99gifts respects your right to control your personal data. You have the following rights.
To exercise these rights, contact 99gifts customer support: [email protected]
99gifts retains your personal information only for as long as necessary.
Your data is retained for as long as your 99gifts account remains active. This is necessary to deliver our services, provide support, and improve your experience.
After account closure, 99gifts retains data in accordance with legal and regulatory requirements — typically 5–7 years. After that period, data is securely deleted.
Financial transaction records are retained for extended periods as required by law — typically 7–10 years. This is necessary for audits, fraud investigations, and dispute resolution.
99gifts is not intended for minors, and we do not knowingly collect information from children.
You must be at least 18 years old to register and use services on 99gifts. We have age verification measures in place and may request additional documentation in cases where eligibility is in doubt.
If we discover that an account has been created by someone under 18, that account will be closed immediately and all associated data deleted. Parents and guardians are responsible for monitoring their children's online activity.
99gifts may update this Privacy Policy from time to time to reflect changes in law, new technologies, or business practices.
For significant changes, 99gifts will notify you via email or an on-platform notification. For minor updates, a new "Last Updated" date will be reflected on this page. We recommend reviewing this policy regularly.
Continued use of 99gifts after any changes have been made constitutes your acceptance of the updated policy.
Contact 99gifts for any privacy-related questions, concerns, or complaints.
Data Protection Team: [email protected]
Customer Support: [email protected]
Live Chat: Available 24/7 on the 99gifts website
We typically respond to privacy-related inquiries within 48 hours. Complex matters may take a little longer, but we will always keep you informed.
Your data is secure, your privacy respected. Join 99gifts with confidence.
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