Terms & Conditions - 99gifts Terms of Use

Please read these Terms and Conditions carefully before using the 99gifts platform. Use of the platform constitutes acceptance of these terms.

Last Updated: January 2026
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Introduction & Acceptance

These Terms and Conditions ("Terms") govern the use of the 99gifts platform and all its services. By using our services through the 99gifts website, mobile app, or any other medium, you are deemed to have read, understood, and accepted these Terms in full.

99gifts is an internationally licensed online gaming operator. We offer a wide range of gaming services including slots, Live Casino, Sports Betting, and poker. These Terms & Conditions form a legally binding agreement between us and our members.

If you disagree with any part of these terms, please refrain from using any 99gifts services. For any questions, feel free to reach out to our Customer Support team.

Important Notice

These terms are provided in English for members' convenience. However, the original English version shall prevail in the event of any legal interpretation. 99gifts reserves the right to update these terms at any time, and continued use of the platform after any changes will be considered acceptance of the updated terms.

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Eligibility Requirements

To open an account with 99gifts and use our services, you must meet the following requirements.

Age Requirement

To become a member, you must be at least 18 years of age. 99gifts strictly prohibits registration by minors and maintains rigorous age verification measures. Accounts opened with false information will be cancelled and all funds forfeited.

Geographical Restrictions

Online gaming is prohibited by law in certain countries or regions. Members are solely responsible for ensuring they comply with the laws of their own country. 99gifts reserves the right to close accounts accessed from restricted regions.

One Account Only

Only one 99gifts account is permitted per person, household, or IP address. Creating multiple accounts is strictly prohibited and, if detected, will result in all associated accounts being closed.

Identity Verification (KYC)

Identity verification (Know Your Customer) may be required for withdrawals above a certain amount or to claim promotional bonuses. 99gifts may request a national ID card, passport, or other acceptable documentation.

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Account Rules & Security

Please follow the rules below to keep your 99gifts account secure and ensure it is used correctly.

  1. Provide Accurate Information: At the time of registration, provide your real name, date of birth, address, and contact details. Submitting inaccurate or false information is a violation of the Terms & Conditions.
  2. Keep Your Password Secure: Never share your 99gifts account password with anyone. Use a strong password and change it regularly.
  3. Account Transfers Prohibited: A 99gifts account is personal and non-transferable. You may not allow anyone else to use your account.
  4. Report Suspicious Activity: If you believe there has been unauthorized access to your account, contact 99gifts Customer Support immediately.
  5. Update Account Information: If your email, phone number, or address changes, update it with 99gifts so important communications are not disrupted.
  6. Two-factor authentication: Enabling Two-Factor Authentication (2FA) is recommended to enhance your account security.
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Deposit & Withdrawal Policy

All rules related to financial transactions at 99gifts are outlined in detail here.

Subject Deposit Withdrawal
Minimum Amount৳500৳500
Maximum Amount (Daily)As per set limitsBased on KYC Level
Processing TimeInstant2–6 hours (typically)
MethodBKash, Nagad, Rocket, BankReturned via Same Method
Fee99gifts does not chargeGateway fees may apply
Important Withdrawal Rules
  • Withdrawals can only be made using the same method that was used for the deposit.
  • Wagering Requirement must be met before withdrawing bonus funds.
  • KYC verification is mandatory for first-time large withdrawals.
  • In cases of suspicious transactions, 99gifts may temporarily put withdrawals on hold.
  • Withdrawals cannot be processed while an account is suspended.
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Bonus & Promotions Policy

99gifts offers a variety of bonuses and promotions. Each bonus comes with specific terms that must be followed.

Welcome Bonus

Offered on the first deposit for new members. Bonus amount and conditions are stated on the promotions page. Bonus balance cannot be withdrawn without meeting Wagering Requirements.

Cashback Bonus

A percentage of net losses over a specified period is refunded. Cashback is usually added to bonus balance and may require certain Wagering.

Loyalty Rewards

A points system for regular players. Points can be converted into bonuses or special rewards. Higher tiers unlock better benefits.

Free Spins

Free spins on selected slots games. Winnings from free spins are added to bonus balance. Validity is typically 24-72 hours.

Bonus Abuse Prohibited

99gifts has a strict zero-tolerance policy against bonus abuse. If any of the following activities are detected, the bonus will be voided and the account will be suspended:

  • Claiming the same bonus on multiple accounts.
  • Using bonus arbitrage or low-risk betting strategies to wager bonuses.
  • Claiming bonuses on accounts of acquaintances or family members.
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Gaming Rules & Fairness

All games at 99gifts are operated according to international standards. Ensuring fair gameplay is our primary responsibility.

RNG (Random Number Generator)

Slots, card games, and other games use RNG technology, which is regularly audited by an independent third party. The RTP (Return to Player) percentage for each game is stated in the game's information guide.

Live Game Rules

In Live Casino games, professional dealers conduct play according to international gaming standards. If disconnected or affected by technical issues, game results typically remain valid. In exceptional circumstances, 99gifts may cancel a game and refund bets.

Technical Error Policy

If a software error causes an incorrect payout to be displayed, 99gifts reserves the right to correct it. Winnings generated from a faulty game result are not valid.

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Sports Betting Rules

The following rules apply to the use of 99gifts Sports Betting — Surfing Bet and Series Bet.

  1. Bet Confirmation: Once your bet is placed, you will receive a confirmation from 99gifts. Bets that have not been confirmed are not valid.
  2. Odds Change: If odds change after a bet is confirmed, the payout will be based on the originally confirmed odds.
  3. Event Cancellation: If a match or event is cancelled, bets are generally refunded. For accumulator bets, the cancelled selection is removed and the payout is calculated on the remaining selections.
  4. Match Fixing: If there is evidence of match-fixing in any event, 99gifts reserves the right to void the relevant bets.
  5. Maximum Bet Limit: A maximum bet limit is set for each market and event. If this limit is exceeded, the bet may be partially accepted.
  6. Live Betting: In live betting, markets change in real time. Odds may shift between the moment you submit a bet and when it is confirmed.
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Prohibited Activities

The following activities are strictly prohibited on the 99gifts platform and will result in immediate account suspension.

Money Laundering

Using the gaming platform as a means to launder illegal money is a violation of international law. 99gifts is obligated to report suspicious transactions to the relevant authorities.

Fraud & Cheating

Attempting to manipulate 99gifts games or betting systems using automated software (bots), hacking tools, or other dishonest methods is strictly prohibited.

Allowing minors access

If an adult member allows a minor to use their account, this constitutes a serious breach of the Terms & Conditions and may result in legal liability.

Accessing the platform from a restricted region using a VPN

Using VPN or other methods to circumvent geographical restrictions is prohibited. If detected, your account and all balances may be forfeited.

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Data Protection & Privacy

99gifts treats the protection of members' personal information as its highest priority.

Data Collection

Necessary information is collected during registration, transactions, and platform use. This information is used for service delivery, security, and legal compliance.

Information Sharing Policy

99gifts does not sell your personal information to third parties. Limited data is only shared with payment processors and legal authorities when required.

Use of Cookies

The 99gifts website uses cookies to improve site performance and deliver a personalised experience. Please read our Privacy Policy for more details.

For detailed information protection policies, see our Privacy Policy View Page.

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Responsible Gaming Policy

Our Commitment

99gifts believes gaming is for entertainment, not addiction. We care about every player's mental and financial well-being.

  • Ability to set deposit limits - daily, weekly, or monthly.
  • Option to set a Loss Limit.
  • Self-exclusion - pause your account for a specified period.
  • Cooling-off period - take a temporary break from gaming.
  • Session Timer — stay aware of how long you've been playing.

To learn more about responsible gaming and get support, visit our Play Responsibly View Page.

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Account Suspension & Termination

99gifts reserves the right to temporarily or permanently suspend an account under the following circumstances.

  1. Terms Violation: If any part of these Terms and Conditions is violated.
  2. Fraud Suspicion: If unusual activity or suspected fraud is detected on an account.
  3. Incorrect Information: Providing false or misleading information at the time of registration.
  4. KYC Incomplete: If KYC verification is not completed within the required timeframe.
  5. Legal Requirements: For legal or regulatory reasons.
  6. At Member's Request: If a member wishes to close their account.
Balance After Account Closure

If an account is closed due to a breach of Terms & Conditions, any bonus balance will be forfeited. However, any remaining balance from the member's own deposits may still be eligible for withdrawal, provided there is no fraud or legal violation involved. 99gifts evaluates each case individually.

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Right to Amend Terms & Conditions

99gifts reserves the right to change, amend, or update these Terms and Conditions at any time. After changes, a new date will be shown on the page, and important changes will be notified via email or platform announcement.

Continued use of the platform after changes will be considered acceptance of the new terms. We recommend checking this page regularly.

For any questions or complaints regarding these terms, please contact 99gifts Customer Support. Our team is available 24/7 to assist you.

Contact

Questions About Terms: [email protected]

Live Chat: Click the chat icon at the bottom right of the platform.

Average response time: within 30 minutes.

Frequently Asked Questions

Winnings at 99gifts are credited to your gaming wallet almost instantly. For direct games like slots, Live Casino, or poker, your balance updates as soon as you win. For Sports Betting, settlement occurs after the match ends — typically within 15 minutes to 2 hours of the event concluding. For series bets, settlement happens after the tournament ends, usually within 6 hours of the result being confirmed. Once funds appear in your balance, withdrawals take additional time — typically 2–6 hours to bKash or Nagad. If more than 24 hours have passed and your winnings have not arrived, please contact Customer Support. Winnings from bonus bets are credited to your bonus balance immediately, but a Wagering Requirement must be met before withdrawal.

Most app issues can be resolved quickly with a few simple steps. If you see a prompt to update the app, it's best to do so — newer versions include bug fixes and improved performance. Install the latest version from your phone's App Store or directly from the 99gifts website. If the app crashes or won't load, start by restarting your phone and clearing the cache (Settings > Apps > 99gifts > Clear Cache). Make sure your internet connection is stable — a weak signal can prevent live games from loading properly. Android users who install the APK directly should check that Unknown Sources is enabled. iOS users are advised to keep their device on the latest iOS version. If the problem persists after trying everything, contact 99gifts live chat support with your phone model, OS version, and a description of the issue.

Enjoy 99gifts

Register at 99gifts by agreeing to these terms and enjoy a world-class gaming experience.

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