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For your security, we may verify your identity when you log in from a new device. Confirm it by entering the OTP sent to your email. This helps keep your 99gifts account protected.
If you're having trouble logging in to 99gifts, follow the tips below.
Use the email address or mobile number you registered with when logging in. Any typo will prevent a successful login. Remember that passwords are case-sensitive — make sure you enter uppercase and lowercase letters correctly.
Outdated cache data can sometimes cause login issues. Clear your browser's cache and cookies from the settings, then reload the 99gifts website and try logging in again.
If you've forgotten your password, click the "Forgot Password?" link on the login page. A reset link will be sent to your email — use it to set a new password and log back in to 99gifts.
Multiple incorrect password attempts may temporarily lock your 99gifts account as a security measure. Wait 15–30 minutes before trying again, or contact customer support for assistance.
If you're still having trouble logging in after trying everything above, reach out to 99gifts via live chat or email support. Share your email address or phone number and the team will get back to you with a quick resolution.
Login security is critical. Follow the tips below to keep your 99gifts account safe.
Use a password of at least 8 characters that includes uppercase letters, lowercase letters, numbers, and special characters. Avoid using your name, date of birth, or common words as your password. Keep your 99gifts account password different from those used on other websites.
Enable 2FA from your 99gifts account settings to add an extra layer of security at login. Along with your password, you'll be required to enter a one-time OTP sent to your mobile. Even if someone knows your password, they won't be able to log in without the 2FA code.
Never share your 99gifts password with anyone — not even friends or family. 99gifts staff will never ask for your password via email, phone, or chat. If you receive such a request, it is a scam.
Logging in to 99gifts over public Wi-Fi at cafes, restaurants, or other shared networks is risky — hackers on these networks can intercept your data. Use your own mobile data or a secured home Wi-Fi connection instead.
If you're using a shared or public computer to access 99gifts, always log out when you're done. Do not check the "Remember Me" option. This prevents anyone else from accessing your account.
Regularly check your login history in 99gifts account settings. If you spot any unfamiliar device or location, change your password immediately and notify support.
Use these features after logging in to your 99gifts account.
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